FAQs

We understand that our customers have questions from time to time about the items for sale or about the website itself. Hopefully we have answered a few of the most common of these questions below. Please feel free to contact us if you have any that have not been covered here.

Where does The Monster Store obtain its movie merchandise from?

The memorabilia items shown are from an existing personal collection or have been purchased from distributors, dealers, retail outlets, prop masters, film studios or private collectors.

How often are new items added to the store?

New merchandise items are constantly flowing in and out the warehouse and showroom. If there is a particular collectable that you are chasing, feel free to contact us and we will log your details and endeavor to find it for you using our database and network of contacts within the market.

Are all your items on display?

We would love to showcase all of our products, however due to the breadth of stock it is not physically possible to display all items (high end props and film posters are in storage). Overstocks are contained in our on site warehouse, if there is an item you are interested in but not on display, please ask us and we would be happy to help.

How do I find the item I am looking for?

Please feel free to go onto our mail order website www.themonstercompany.co.uk or by clicking the Merchandise link above in the navigation bar of this website. If the item still eludes you then please do not hesitate to contact us using the enquiry form in the contacts section of this website. Email info@themonstercompany.co.uk or by giving us a telephone call on 0115 950 5055 (The Monster Store) or 0115 846 9790 (mail order hotline).

How can I pay?

Payment for all items can be made using all major credit / debit cards (with the exception of Amex), cash and cheque (accompanied with the relevant bank card). We also consider trading / swapping of goods, call us to discuss any potential opportunities.

Are there any payment plans available?

Yes, we have plans for payment over a mutually agreed time period and are flexible to work them in with your payment schedule. Please contact us to learn about the full details of our payment plans (lay away).

Is my personal information kept secure and private?

Yes it is. We hold private details with the utmost discretion and courtesy. Under NO circumstances are any details or information shared with third parties.

Can you locate memorabilia items from my favourite films, characters, movie stars and Television Series?

If we do not have the item that you are looking for in stock then please feel free to use our requests form or our contact telephone numbers and we will endeavor to find it for you using our database and network of contacts within the market.

Do you buy single items of merchandise / collections?

The Monster Store is continually interested in acquiring film and television memorabilia from the smallest of items to entire collections or warehouse stocks. Please contact us if you think that you may have pieces for our consideration and we can discuss your requirements.

How do I know if the production made / screen used props are authentic?

Each item is researched prior to being sold at The Monster Store, we do not sell any props until we are 100% confident of its origin and always supply a lifetime money back guarantee and a Certificate of Authenticity (C.O.A.). We are members of the Movie Props Association which is an independent regulatory body overseeing the suppliers of proprietary collectables.

Are production made and screen used props or costumes always "one of a kind"?

Usually multiples are made of all principle and background props and costumes. This depends on the film and can be for a variety of production and continuity reasons. Props can be made in a variety of different variations. It may be a "hero" or "beauty" prop for close up shots, or lightweight alternative medium for stunt and safety work. Some props may have functionality, perhaps they move or light up. Different versions may be produced to formulate each separate task required of it. There is always risk of wear or damage whilst filming, which is another reason to produce multiple numbers.

What is the Movie Props Association?

The Movie Props Association (M.P.A.) is an independent body made up of dealers, collectors of original production made and screen used props and wardrobe items. Members adhere to certain values and standards relating to the items that are sold and the manner in which we deal with our customers. Members are monitored to ensure that they continue to operate within the policies and goals of the M.P.A. Their website can be found through the links page of The Monster Company site or go to www.moviepropsassociation.org.

What are those policies and goals?

1. M.P.A. members are here to help, if you have any other questions about props or wardrobe pieces. If the Monster Company does not have a prop item you are looking for, we will redirect your enquiry to another M.P.A. member if they are known to hold it in stock.
2. The M.P.A. has zero tolerance for people who misrepresent items as being the "real thing" or “original” when they are merely replicas. This type of practice is not only fraudulent and immoral but only harms the prop market. Without some degree of trust the whole business is tarnished.
3. The M.P.A. does not condone the trade of props obtained without the knowledge and consent of the studio or original owner. This practice is detrimental to the collectors market.
4. In summary the M.P.A. believes in always trading in an ethical manner. The consumer or collector should have peace of mind that any prop or wardrobe costume purchased is authentic and as described. The M.P.A. purpose is to provide the guarantee that its members are trading in authentic goods.

Guarantees and certificates of authenticity (C.O.A.) by an M.P.A. member

All props are sold with a full guarantee and C.O.A. If at any point the authenticity of the item is called into question, the dealer will commence an investigation using the knowledge and help of the M.P.A. as well as independent experts (e.g. reputable auction houses such as Christies, Sotheby’s, Butterfields etc). If it then proven that the item ‘was not made for the production indicated’ a refund or exchange of the full transaction amount will be offered. If the item however is proven to be of genuine origin, the customer is then liable for all charges relating to any such investigation.

If you (the customer) have any queries relating to a production made or screen used prop purchased from The Monster Company / Store, please do not hesitate to contact us in the first instance and we will effectively deal with the enquiry.